Family Physicians In Action

As a family physician and Public Health and Preventive Medicine specialist, Dr. Onye Nnorom has spent her career helping bridge the gap between communities and the health system. 

Whether caring for patients, advancing health equity, or shaping policy, she believes some of the most effective solutions begin with listening. 

That perspective was shaped long before she entered medicine. 

Community as a Foundation 

Raised in Montreal by Nigerian and Trinidadian parents, Dr. Nnorom grew up in a home where neighbours, newcomers, and community members regularly turned to her family for support. Whether helping someone navigate the health system, find housing, or settle into a new country, her parents believed in looking after others. 

“We didn’t have a lot financially, but we were rich in community.” 

While she excelled academically and developed a love of science, medicine was not always part of the plan. Growing up, she did not have physicians in her immediate circle and was unsure whether a career in medicine was realistic. 

Mentorship helped change that. Through programs that supported Black students interested in health professions, she connected with physicians and medical students who encouraged her to pursue a path she had not previously imagined. The experience sparked a lifelong commitment to learning from others, an approach she describes as building a “personal board of directors.” 

During medical school at McGill University, she developed an interest in family medicine. Drawn to its broad scope and relationship-centred approach, she saw family medicine as an opportunity to care for people through every stage of life. 

At the same time, her involvement in refugee health initiatives, outreach programs, and Black health advocacy sparked an interest in population health and prevention. Realizing she loved both patient care and public health, she decided to go to University of Toronto where she was able to do a combined residency program in Family Medicine, epidemiology and Public Health and Preventive Medicine. The combined program offered a complementary lens, allowing her to care for patients and explore the broader factors that influence health. 

“It resonated with everything I had learned growing up.” 

Learning to Listen 

One of the most influential experiences of Dr. Nnorom’s career came at Taibu Community Health Centre, where she worked alongside patients, local leaders, and health professionals committed to improving the health of Black communities. She saw firsthand how lived experience could inform better health care solutions. It challenged some of the assumptions she had developed during her training and reinforced the importance of understanding not only the clinical dimensions of health, but also the realities people face in their daily lives. 

It was there that she began to appreciate the power of listening as a tool for improving health outcomes. 

For Dr. Nnorom, listening is not a passive exercise. It is an essential leadership skill. Communities understand the challenges they face, and they often have valuable insight into how those challenges can be addressed. Some of the most effective solutions emerge when lived experience and clinical expertise come together. 

That philosophy proved especially important during the COVID-19 pandemic. As President of the Black Physicians’ Association of Ontario, Dr. Nnorom helped lead efforts to engage Black communities during a period of uncertainty and rapidly changing information. 

Her work reinforced lessons she first learned earlier in her career: trust is built through relationships, meaningful engagement, and a willingness to listen. 

Shaping the System 

Today, she continues to apply those same principles across some of Ontario’s most influential health leadership roles. As Associate Chief Medical Officer of Health for Ontario and Chief and Medical Director of Health Equity and Population Health at Lakeridge Health, she works to advance health equity, improve population health outcomes, and support health system transformation. She is also a co-founder of the Black Health Education Collaborative, which works to strengthen education around anti-Black racism and improve health outcomes through evidence-informed learning and system change. 

While the scope of her work has expanded, the focus remains the same: helping build health systems that are more responsive to the people and communities they serve. 

Looking back, that willingness to listen and learn has shaped her path from the very beginning. 

From mentors who helped her envision a future in medicine to communities that challenged her assumptions and broadened her perspective, each has played a role in shaping how she cares for patients, supports communities, and helps shape Ontario’s health care system. 

“If you listen carefully, the community has the answers.” 

In recognition of Women’s Health Research Month, the Ontario College of Family Physicians spoke with Dr. Jolanda Turley about her leadership in family medicine and her commitment to advancing women’s health.

A family physician for nearly 30 years, Dr. Turley brings deep clinical experience and a strong belief that long‑term patient‑physician relationships are foundational to high‑quality, equitable primary care.

A clear path to family medicine

Dr. Turley’s commitment to family medicine began early in medical school. While hospital‑based specialties interested her, she consistently gravitated toward the continuity, broad scope of practice, and opportunity to care for patients across the lifespan that comprehensive family practice offers.

“I was drawn to family medicine right from the beginning,” she said. “I kept coming back to it. By my fourth year, it was clear that family medicine was the right specialty for me.”

Developing a focus on women’s health

Dr. Turley’s focus on women’s health began during her family medicine residency at St. Michael’s Hospital in Toronto, where strong mentorship and hands‑on experience in primary care obstetrics shaped her clinical interests. She later completed a fellowship in low‑risk obstetrics and spent more than two decades providing prenatal and obstetrical care in an academic family medicine practice.

Over time, her practice grew with her patients. What began with pregnancy and early motherhood expanded to include preventive care, midlife health, menopause, and the many transitions women experience throughout their lives.

Prevention as a gateway to better care

In her day‑to‑day work, Dr. Turley sees preventive care as more than routine screening. It is often the starting point for building trust and opening meaningful conversations.

When a patient comes in for cervical cancer screening, it creates space to talk more broadly about their health, their concerns, and what they may be experiencing in their daily lives.

“These visits are often a chance to check in with women and understand what’s going on in their lives,” she said.

Over time, those check‑ins become part of a shared approach to care, as Dr. Turley and her patients revisit goals, adjust options, and make decisions together as needs change.

Growing patient interest in understanding perimenopause and menopause earlier has reinforced this approach. Dr. Turley sees an opportunity to provide anticipatory, evidence‑based guidance before symptoms escalate or begin to interfere with daily functioning. Addressing questions early can help patients feel informed and supported as they navigate changes in their health.

“It’s about giving women permission to come in and talk about things they may have assumed they just had to live with,” she said.

Identifying and addressing barriers to improve care

Through her work in Ottawa, including in community and outreach settings, Dr. Turley has seen firsthand the barriers many women face when trying to access care. Time constraints, caregiving responsibilities, and misinformation can all stand in the way, particularly for marginalized women.

In her view, long‑term relationships with a family physician play a critical role in helping patients navigate information, build trust, and feel safe seeking care.

Beyond individual patient encounters, Dr. Turley advocates for system‑level improvements. She points to long wait times for specialized women’s health services as an area requiring attention. She believes better coordination between family physicians and specialists, clearer scope‑of‑practice pathways, and centralized referral systems could improve access and equity for patients while reducing administrative burden for physicians.

Leadership rooted in relationships

Dr. Turley holds academic and clinical leadership roles, teaches residents and medical students, and contributes to quality improvement initiatives in obstetrics and women’s health. She is committed to ongoing professional development as evidence and practice continue to evolve, and she advocates for the importance of longitudinal, comprehensive care.

Her work reflects a broader vision for women’s health in Ontario, one in which trusted relationships, informed patients, and supportive systems come together to improve care at every stage of life.

“It’s crucial to have somebody who gets to know you over time,” she said. “That’s really the essence of family medicine.”

At its core, Dr. Turley’s approach ensures women feel seen, heard, and supported, with care that evolves as their needs change.

As part of Black History Month, the Ontario College of Family Physicians (OCFP) spoke with Dr. Nikolai Whyte about his leadership in family medicine and beyond. Through his work, he is helping advance more equitable health care across Ontario while building a growing community of Black health care professionals dedicated to mentorship, networking, and leadership development. 

A prevention-focused path to family medicine 

Dr. Whyte’s path into medicine began outside the traditional clinical setting. After completing his undergraduate degree, he worked as a fitness instructor and ran his own boot camp, helping clients focus on lifestyle change and disease prevention. 

“I always had an interest in helping people prevent illness rather than treating diseases once they’d already started… And I felt family medicine would be the best place to do that type of work.” he said. 

As he entered medical training, Dr. Whyte became increasingly aware of the role representation plays in shaping both physician experiences and patient care. During his training, Dr. Whyte also experienced firsthand the importance of representation. At times, he found himself the only Black learner at his clinical site, reinforcing how isolating medical training can feel without strong professional networks or mentorship.  

Building community among Black physicians 

In 2020, Dr. Whyte co-founded the Black Healthcare Professionals Network (BHPN), initially to address that sense of isolation and create stronger connections among Black health care professionals across Canada. 

BHPN brings physicians and other professionals together through mentorship, networking, entrepreneurship education, and career development opportunities. By creating space for collaboration and shared learning, the organization helps support physicians throughout their careers while strengthening leadership within the profession. 

As Dr. Whyte noted, professional community plays an important role in sustainability and success in practice, particularly for physicians who may not otherwise have access to established mentorship networks. 

Expanding access for patients 

As the network grew, its impact extended beyond supporting physicians to improving access for patients. 

“It doesn’t help if we have Black doctors and no one knows where they are,” Dr. Whyte said. 

The organization developed a national directory allowing physicians and other health professionals to voluntarily list themselves so patients can more easily locate Black providers across disciplines. For some patients, access to culturally informed care can influence comfort, communication, and trust. 

Dr. Whyte points to well-documented differences in health outcomes, including higher risks of hypertension, gestational diabetes, preeclampsia, and preterm labour among Black patients during pregnancy. Improving access to providers who understand these realities, he says, helps patients feel supported when navigating complex health concerns. 

Today, the network continues to expand nationally, with plans to grow membership and strengthen mentorship and leadership opportunities across the health care sector. “We want to continue to grow and expand,” he said. 

Leadership grounded in everyday care 

Dr. Whyte’s leadership is also reflected in his day-to-day clinical practice. Working in one of Ontario’s most diverse regions, he cares for patients from more than 150 countries and emphasizes that culturally competent care requires continuous awareness and adaptability. 

He shared one example involving Muslim women patients, where physicians must carefully consider consent, modesty, language needs, and cultural expectations before conducting examinations. “You have to be thinking about what the patient expects and how to ensure they feel safe,” he said. 

For many patients, particularly those who have experienced racism or discrimination, a trusted relationship with a family physician becomes an essential entry point into the broader health care system. 

“Ideally, you want someone you can trust and build a relationship with over 20 or 30 years,” he said. 

Looking ahead 

Alongside his leadership work, Dr. Whyte recently launched a new family practice in Mississauga, returning to the continuity-based model that first drew him to family medicine. Through clinical care, mentorship, and system leadership, he continues to demonstrate how family physicians can lead both within and beyond the exam room. 

Looking ahead, Dr. Whyte hopes these efforts will help strengthen representation across the profession. “We’re hoping that in the next generation we’ll see even better representation in medicine,” he said. 

His work reflects a broader vision for health care in Ontario, one where stronger professional communities and culturally safe care help ensure patients feel seen, supported, and able to access the care they need. 

More than 334,000 Ontarians are living with Alzheimer’s disease or other forms of dementia, according to the Alzheimer Society of Ontario. With an aging population, by 2050 that figure is expected to triple. These numbers are staggering not only because of the pressure they place on Ontario’s health care system, but also because of what they mean for patients, and for the caregivers and health care professionals who support them.

Early in her career, Dr. Linda Lee, a family physician from Kitchener, witnessed firsthand the impact dementia had on her patients and their families, who often face grief, frustration, and uncertainty. That experience inspired her to dedicate her career to improving care and support for those living with Alzheimer’s disease and other forms of dementia. Over the past twenty years, she has supported patients and their caregivers as they navigate the mental, physical, and emotional challenges that come with these diagnoses.

“Many of my patients value nothing more than their intellect,” she said. “To see them lose part of their identity as professors, lawyers, and doctors has had a big impact on me.”

At the time, Dr. Lee was caring for more than 20, 30, at times even 40 patients a day without the support of a team. Despite her commitment to learning everything she could, Dr. Lee recognized that on her own she could not provide the level of care she wanted for her patients.

“All family physicians work hard to provide the care their patients need, but there are system issues,” she said. “So, the solution was a system change.”

That change began in 2006, when Dr. Lee helped establish one of Ontario’s first family health teams and launched MINT Memory Clinics, a multidisciplinary, inter-professional approach to providing early diagnosis and treatment for people living with dementia and other memory disorders.

For the first time, her patients could access the support of social workers, nurses, occupational therapists, and pharmacists. Working with her new team, she developed an evidence-based model of dementia care, leveraging the strengths of each profession and improving care for patients. As the impact of their work became clear, Dr. Lee saw the opportunity to share what she and her team had developed with others.

Over the past 15 years, with project-specific funding from national health charities, the Government of Ontario, the Public Health Agency of Canada, and support from organizations including the Ontario College of Family Physicians, Dr. Lee and her team have trained more than 500 family physicians and 1500 allied health team members. They have also guided the development of new memory clinics in over 130 primary care settings across seven Canadian provinces.

Across the system, patients cared for by these teams have been found to experience a 38 per cent reduction in overall care costs and a 90 per cent decrease in specialist referrals.

Dr. Lee’s impact extends far beyond numbers. For people living with dementia, accessing support early can be transformative, helping them maintain independence longer and navigate their condition with dignity. Dr. Lee’s innovation and deep commitment to improving the lives of her patients and their caregivers has transformed the experience of dementia care for thousands of families and will continue to do so for generations to come.

Throughout the month of January, many will be reminded of the challenges faced by friends, family members, and neighbours living with Alzheimer’s disease and other forms of dementia. The OCFP is proud to recognize the leadership of family physicians like Dr. Lee, who are caring for patients today while reshaping the system to deliver better care for the future.

According to the Canadian Medical Association, less than one per cent of Canadian physicians identify as Indigenous. In response to the Truth and Reconciliation Commission’s calls to action, medical schools across the country, including those in Ontario, have pledged to increase enrollment of Indigenous students.  

Dr. Chase McMurren is a Michif (Métis) family physician leader, recently transitioning from his role as Theme Lead for Indigenous Health in the MD program at the University of Toronto (UofT). In his role at UofT, he had curricular oversight for Indigenous health content for the entire medical program, supported current Indigenous medical learners and chaired the Indigenous Student Application Program (ISAP).  

It was during a geriatric medicine rotation during residency that Dr. McMurran first heard the saying, ‘nothing about us without us.’ At its core, this means recognizing that individuals have the deepest understanding of their own needs and those of their communities. Their lived experience and insights should inform the design of community services, rather than being overshadowed by decisions made without their involvement. 

Dr. McMurran emphasizes that this same commitment must be made to Indigenous people, who are directly affected by the health-care programs and services being created, and the curriculums being taught.  When Indigenous voices are heard and their perspectives are valued, it leads to more relevant and effective solutions and ensures they can actively participate in shaping the supports designed for their communities.  

For Dr. McMurren, a powerful way to support Indigenous patients in primary care is to add Indigenous Patient Navigators to team-based care models and hospitals. Integrating Indigenous Navigators into care teams strengthens cultural safety and improves care for Indigenous patients. Their knowledge of both the health-care system and Indigenous traditions such as talking circles, and other important practices, allows them to guide, advocate, and shape services that truly reflect the needs of the communities they serve. 

It is through this lens that Dr. McMurren mentors, teaches, and creates curriculum for the next generation of family physicians who are deeply attuned to the needs of the communities they serve.  

 Throughout her 18-year career as a family physician in southwestern Ontario, Dr. Briana Yee-Providence’s patients have struggled with long wait times, difficulties accessing specialists and diagnostic services, and other barriers that have led to poor outcomes and impacted their quality of life.  

After years of caring for her patients and seeing them face the same recurring challenges in Ontario’s health-care system and knowing that patients across the province faced the same challenges, Dr. Yee-Providence joined her local Ontario Health Team (OHT) with the goal of leading meaningful change, improving access to care and to advocate for all Ontarians. 

As a physician Co-chair for the Chatham-Kent Ontario Health Team (OHT) for over four years, Dr. Yee-Providence has been a part of her local OHT since its inception.  

Part of her work is ensuring that the initiatives the OHT prioritizes reflect the needs of both patients and physicians. This includes working to improve system integration, advocating for policies that increase access to care and making a tangible difference in the way that care is delivered by physicians and experienced by patients. Her leadership in her local OHT led to a successful application for funding and creation of an unattached clinic that provides comprehensive care to the over 35,000 patients in Chatham-Kent who previously were without primary care. 

In addition, Dr. Yee-Providence is the Co-chair of the Physician Leadership and Engagement Table, a trilateral table comprised of the Ministry of Health, Ontario Health and the Ontario Medical Association. This role ensures that family physicians have an avenue to provide feedback and insights from working directly with patients and collaborate with the government on the evolution of OHTs and Primary Care Networks (PCNs). Dr. Yee-Providence believes that PCNs are essential in bringing together the primary care sector in local areas and providing  them with a collective voice to improve the health care in their region. 

Because family physicians provide care from birth to end of life, manage chronic and acute illnesses and work across multiple health-care settings, they are best positioned to ensure their patients’ needs are considered during decision-making. By having a seat at the table, family physicians can help shape a system that is patient-centered, sustainable, and effective for both those that work in the system and patients. 

As we come to the end of our lives, many of us would prefer to be at home, surrounded by family, receiving care from someone we know and trust. 

Inspired by mentors like Cyndi Fagan, a nurse navigator from the Palliative Care Team in Scarborough, and his own experiences, Dr. Aleem Hussain views the provision of end-of-life care as both a privilege and a natural extension of family medicine.  

For over a decade he has practised family medicine in Scarborough and Markham, and five years ago he decided to take that one step further by providing palliative care in Scarborough where he sees an opportunity to ensure his patients receive the home-based care, they need at the end of their lives.  

For Dr. Hussain, providing this personalized care for his patients in a comfortable and familiar space is a foundational part of his practice. 

By listening to their patients and understanding their needs, family physicians like Dr. Hussain gain an understanding of how to provide the best end-of-life care possible. This experience also uniquely positions family doctors to advocate for their communities to ensure that patients can experience dignity at the end of their lives.  

Looking ahead, Dr. Hussain hopes to see increased recognition of the vital role family doctors play in shaping a more accessible and equitable health-care system. His work in palliative care highlights the critical role family physicians play in supporting patients through every stage of life. 

In Northern Ontario, accessing specialist care often means patients traveling hundreds of kilometers—sometimes in dangerous winter conditions – and with a financial cost. Dr. Lorraine Sharp, a dedicated family physician in Sault Ste. Marie, sees the challenge this presents to patients every day. To address the need for access in her community, she now focuses her work in geriatric rehabilitation, and palliative and long-term care.  

Although Dr. Sharp has a focused practice, she believes that comprehensive family medicine is the pillar of patient-centered care. Family physicians know their patients deeply—not just their medical histories, but the details of their daily lives. Just like Dr. Sharp, all family physicians have a breadth of experience caring for patients, which uniquely positions them to advocate for a health-care system that meets their patients’ needs. 

In addition, Dr. Sharp recognizes that everyone needs a family physician, regardless of the complexity of the care they require, or the specialists they see. No matter the situation, a family doctor should be a part of a patients’ care team.  

Her hope for the future? That governments and healthcare systems continue to invest in and support family medicine—ensuring that every patient, no matter where they live, has access to a trusted family doctor.